Privacy policy

Last updated: 27 July 2026

David E Thomas Art is a registered business name operated by Melbourne Media. ABN 14 799 894 064.

We respect your privacy and are committed to handling your personal information carefully, responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit this website, contact us, create an account, place an order or otherwise use the products and services available through this website.

This store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Personal information is information or an opinion that identifies you, or could reasonably be used to identify you.

The personal information we collect depends on how you interact with this website and may include:

Contact information, including your name, email address, telephone number, billing address and delivery address;
Order and transaction information, including the artworks or products you view, place in your cart, purchase, return or enquire about;
Payment information, including payment method, payment confirmation and transaction details;
Account information, including your login details, preferences and account settings;
Communications, including information you provide when contacting us about an artwork, order, delivery, return or other enquiry;
Device and technical information, including your IP address, browser type, device type, network connection and other technical identifiers; and
Website usage information, including how you browse, navigate and interact with this website.

Payment card information is processed through Shopify and its authorised payment providers. David E Thomas Art does not independently store your complete credit or debit card details.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

directly from you when you place an order, create an account, subscribe to our newsletter, contact us or otherwise provide information to us;
automatically when you visit or use this website, including through cookies and similar technologies;
from Shopify and other service providers that help us operate this website and fulfil orders; and
from other third parties where permitted or required by law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

process payments and fulfil orders;
arrange production, packaging, shipping, tracking and delivery;
communicate with you about an artwork, order or enquiry;
manage customer accounts, purchases, returns and refunds;
provide customer service and respond to requests;
operate, maintain and improve this website and our services;
remember your preferences and provide a more personalised browsing experience;
send marketing communications where you have subscribed or where otherwise permitted by law;
detect, investigate and prevent fraudulent, unlawful or malicious activity;
protect the security of this website, our business and our customers;
comply with legal, regulatory, accounting and taxation obligations; and
enforce our Terms and Conditions and other website policies.

MARKETING COMMUNICATIONS

If you subscribe to our mailing list, we may send you studio news, first access to new original artworks and limited-edition prints, and updates about exhibitions, events or other releases.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages relating to an existing account, enquiry or order.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate this website, fulfil orders, provide our services or comply with the law.

This may include disclosure to:

Shopify, which hosts and operates the ecommerce platform used by this website;
payment processors and financial institutions;
printers, framers, packaging providers and other production partners involved in preparing an order;
couriers, postal services, freight providers and insurers involved in delivering an order;
website hosting, information technology, analytics, cloud storage and customer service providers;
marketing and advertising providers, where permitted by law;
professional advisers, including accountants, legal advisers and insurers;
government authorities, regulators or law-enforcement agencies where required or authorised by law; and
another party in connection with a sale, restructure or transfer of all or part of the business.

We may also disclose information when you direct us to do so or otherwise provide your consent.

Third-party service providers are responsible for handling personal information in accordance with their own privacy policies and applicable laws.

SHOPIFY

This website and online store are hosted by Shopify.

Shopify collects and processes information about your access to and use of this website so that it can provide and improve its ecommerce services, process transactions, protect against fraud and support certain personalised features.

Information submitted through this website may be shared with Shopify and its service providers and may be processed in countries outside Australia.

Shopify may also use information about your interactions with this store, other merchants and Shopify to provide certain enhanced services and personalised features.

For further information about Shopify’s handling of personal information, please refer to the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to submit a privacy request through the Shopify Privacy Portal.

COOKIES AND SIMILAR TECHNOLOGIES

This website may use cookies and similar technologies to operate correctly, remember preferences, analyse website activity, improve performance and provide relevant advertising.

Cookies are small data files stored on your device when you visit a website. Some cookies are essential for features such as the shopping cart and checkout, while others help us understand how visitors use the website.

You can manage or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of this website.

THIRD-PARTY WEBSITES AND LINKS

This website may include links to websites, social media services or other online platforms operated by third parties.

David E Thomas Art does not control and is not responsible for the privacy, security, accuracy or content of third-party websites. Before providing personal information to another website or service, you should review its privacy policy and terms.

The inclusion of a link does not necessarily imply endorsement of the third-party website, its content or its operator.

CHILDREN’S PRIVACY

This website is not intended for use by children, and we do not knowingly collect personal information from children without the involvement of a parent or guardian where this is required by law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can consider the appropriate action, including deletion where required.

SECURITY

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no website, payment system, electronic transmission or storage method can be guaranteed to be completely secure. You should avoid sending sensitive or confidential information through unsecured communication channels.

If you create an account, you are responsible for keeping your login details and access to your account secure. Please do not allow another person to access your account without permission.

RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

process and maintain records of orders and transactions;
provide customer service;
maintain an account where applicable;
resolve disputes;
enforce our agreements and policies; and
comply with legal, accounting and taxation obligations.

When personal information is no longer reasonably required, we may delete it, destroy it or remove identifying information from it, subject to applicable law and Shopify’s own retention practices.

INTERNATIONAL TRANSFERS

Some of our service providers, including Shopify, may process or store personal information outside Australia.

As a result, your information may be transferred to or processed in countries with privacy laws that differ from those applying in Australia.

Where required by applicable law, appropriate measures will be used in connection with international transfers of personal information.

YOUR RIGHTS AND CHOICES

Depending on where you live and the laws that apply, you may have rights in relation to your personal information.

These may include the right to:

request access to personal information held about you;
request correction of information that is inaccurate, incomplete or out of date;
request deletion of personal information in certain circumstances;
receive a copy of certain personal information in a portable format;
object to or restrict certain uses of your personal information;
withdraw consent where processing is based on consent; and
opt out of certain marketing or personalised advertising activities.

These rights are not absolute and may apply only in particular circumstances. We may need to verify your identity before responding to a request.

You may make a privacy request by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

We will not discriminate against you for exercising a privacy right available to you.

ACCESS AND CORRECTION

You may contact us to request access to personal information we hold about you or to ask that inaccurate, incomplete or out-of-date information be corrected.

In some circumstances, access or correction may be limited or refused where permitted by law. If this occurs, we will explain the reason where we are legally able to do so.

COMPLAINTS

If you have a concern or complaint about how your personal information has been handled, please contact us using the details below.

We will review your concern and endeavour to respond within a reasonable timeframe.

Depending on the laws that apply to you, you may also have the right to lodge a complaint with an appropriate privacy or data-protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

The updated policy will be published on this website with a revised “Last updated” date. The version displayed on this website will be the current version.

QUESTIONS?

If you have any questions about this Privacy Policy, how your personal information is handled or a privacy request, we’d be delighted to help.

Please contact us via the Contact page or by email at enquiries@davidethomas.art.