Refund policy
Returns and Refunds
Every David Emerson Thomas original painting and limited-edition print is carefully inspected before dispatch. Every artwork is produced with great care, and we want each collector to receive exactly what was described and ordered.
Change of Mind
Please choose your artwork carefully, as we do not accept returns, exchanges or provide refunds for change of mind.
This includes circumstances where a customer:
- changes their mind after placing an order;
- selects the wrong artwork, material or size;
- decides the artwork is no longer suitable for their space; or
- finds a different product or price elsewhere.
Australian businesses generally are not required to provide a refund or replacement where a customer simply changes their mind.
Cancellations
Please contact us as soon as possible if you need to request a cancellation.
Limited-edition prints are produced to order. Once production, printing, stretching or framing has commenced, an order generally cannot be cancelled or changed.
We will consider cancellation requests received before production begins, but cannot guarantee that a cancellation will be possible.
Damaged, Faulty or Incorrect Artwork
Please inspect your order as soon as it arrives.
If your artwork is damaged in transit, faulty, or different from what you ordered, contact us as soon as possible at enquiries@davidethomas.art.
Please include:
- your name and order number;
- a description of the issue;
- photographs of the artwork;
- photographs of the outer and internal packaging; and
- photographs of any visible transit damage.
Please retain the artwork and all original packaging while we assess the issue. We may need these materials when arranging a carrier investigation, return, replacement or other appropriate resolution.
Artwork that arrives damaged may not satisfy the consumer guarantee of acceptable quality, and the appropriate remedy can depend on whether the problem is major or minor.
Returns
Please do not return an artwork without contacting us first.
Where a return is required, we will provide instructions regarding packaging, the return address and the appropriate delivery method. Unauthorised returns may not be accepted.
Colour and Appearance
We make every reasonable effort to represent each artwork accurately. However, colours and tonal appearance may vary slightly between screens because of differences in display settings, brightness and calibration.
Colours, tonal appearance and surface character may also vary slightly between the original artwork, paper prints and canvas prints due to the different materials and reproduction processes used.
Minor screen-to-screen or material-related variation does not necessarily mean that an artwork is faulty or materially different from its description.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Where an artwork does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and whether the issue is major or minor.
Questions?
If you have any questions about an order or this policy, we'd be delighted to help.